Return and Refund Policy
At PEE KAY TRADERS, we strive to provide high-quality products and services to our customers. However, if you are not satisfied with your purchase, we offer a Return and Refund policy as detailed below.
1. Return Eligibility
You may request a return within 3 days from the date of delivery.
Products must be in their original condition, unused, and in the same packaging as when received.
Returns will not be accepted if the product has been used, altered, or damaged by the customer after delivery.
2. No Exchange or Replacement
Please note that we do not offer exchanges or replacements for products. If you wish to return an item, a refund will be processed as per the guidelines below.
3. How to Request a Return
To initiate a return:
Contact us within 3 days from the date of delivery at peekaytraders1@gmail.com or call us at 7988455832.
Provide the following information in your return request:
Order number
Item(s) to be returned
Reason for return
Any supporting images (if applicable)
Once your return request is received and approved, we will provide you with instructions on how to return the item(s).
4. Refund Process
After the return is approved and the product is received by us, we will process the refund to the original payment method used for the purchase.
Refunds will be processed and credited back to the original payment method within 5-7 business days from the receipt of the returned product.
Please note that it may take additional time for the refund to reflect in your account, depending on the processing time of your payment provider or bank.
5. Shipping Costs
The cost of return shipping is the responsibility of the customer.
If the return is due to a mistake on our part (e.g., damaged or incorrect product received), we will cover the cost of return shipping.
6. Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:
Custom or personalized items
Products marked as final sale or clearance items
Please review the product details before completing your purchase to ensure it is eligible for return.
7. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately upon delivery, and we will assist you in processing a return. Please provide clear images of the damage or defect along with your return request.
8. Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us at:
Email: peekaytraders1@gmail.com
Phone: 7988455832
